Solutions for three layers — Business types, departments and applications. One platform that serves them all.

Click on businesses, departments and applications and see a flow already built.
In every one, one step has an AI agent and another talks over WhatsApp.

Service desk

Tickets with a response deadline. AI does the triage and the customer is notified at every step.

  1. WhatsApp support (WhatsApp step)
  2. AI triage (AI step)
  3. In service
  4. Waiting on customer
  5. Resolved
  6. Satisfaction survey
suaempresa.olie.aiIllustrative exampleALBRCS
Funnel
← Back | Applications · Service desk
SearchCtrl K3
No business areaService deskSearchFrom the start6 steps · scroll sidewaysList
WhatsApp supportR$ 0,00 • 12 projects
AnaWhatsApp
SE-714Marcos Vieira
StatusIn Progress
5 D
BrunoWhatsApp
SE-387Juliana Prado
StatusIn Progress
3 D
+ Options
AI triageR$ 0,00 • 6 projects
AI
SE-147Renata Cunha
StatusIn Progress
3 D
+ Options
In serviceR$ 0,00 • 4 projects
Carla
SE-372Família Nogueira
StatusIn Progress
3 D
+ Options
Waiting on customerR$ 0,00 • 3 projects
Diego
SE-430Escola Aurora
StatusIn Progress
1 D
+ Options
ResolvedR$ 0,00 • 2 projects
Ana
SE-846Clínica Vida
StatusIn Progress
2 D
+ Options
Satisfaction surveyR$ 0,00 • 9 projects
Bruno
SE-270Café Aroma
StatusComplete
1 D
+ Options
Start from an existing free template See enterprise use cases Solutions in detail, by segment and area Talk to sales

How it starts

Three steps. None of them is "schedule an implementation".

1 · Choose the template

Go to the Marketplace and choose the ready-made template for your business.

2 · Follow the step by step

Follow the step-by-step instructions of the chosen template.

3 · Start using it

Start using it and customize it with your own adjustments.

Go to the Marketplace
What if I already use a CRM or a task board?

There is a migration mode to bring the history from another tool in minutes, and spreadsheet import (.xlsx up to 50 MB). The difference in logic: on a board, the task is the card and someone has to remember to chase it; in Olie, the task is the step, and the step has a rule.

Part of the team won't open any system. Does it work?

Yes. Part of the operation can be done over WhatsApp alone: the person receives the task, replies and the project moves forward. Even the executives approve by replying on WhatsApp.

Does the AI agent answer anything?

No. It acts in the step where you place it, with the instruction you wrote, and saves the result where you defined. Every run goes into the statement (model, tokens, cost, input and output) and there is a route for when the AI fails.

Updated on · Source: Olie Flow AI technical knowledge base

Sales